Refund policy
Last updated: March 2026
At Trove by Madchief LLC, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we are here to help.
Returns
You have 30 days from the date of delivery to request a return.
To be eligible for a return:
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The item must be unused and in the same condition that you received it
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The item must be in its original packaging
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Proof of purchase or order number is required
Non-Returnable Items
Certain types of items cannot be returned, including:
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Items that show signs of use
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Items returned more than 30 days after delivery
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Clearance or final sale items
Refunds
Once we receive and inspect your returned item, we will notify you regarding the status of your refund.
If approved, your refund will be processed to your original method of payment within 5–10 business days, depending on your payment provider.
Return Shipping
Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.
Damaged or Incorrect Items
If your item arrives damaged or you receive the wrong product, please contact us within 5 days of delivery so we can resolve the issue promptly.
Contact Us
If you have any questions about returns or refunds, please contact us:
Trove by Madchief LLC
215 S Broadway, Unit 299
Salem, NH 03079
United States
Email: madchiefllc@gmail.com
Phone: +1 (401) 516-5634
